Subject: Minutes Of Minutes 03/12/18
From: Mansi Chhabra <[email-masked]>
To: Saurabh <[email-masked]>
Cc: Viraat <[email-masked]>, Urvika Chaudhary <[email-masked]>
Date: Mon, 3 Dec 2018 17:53:11 +0530 (IST)

Hello Sir, 

Daily Process Meeting : Date and Time 03/12/2018, 17:00 IST. 

Minutes of Meeting: 

Attendees from Limerick: Brian 
Attendees from India: Nuno, Viraat, Charanjit, Ashwinee, Kritika, Rosette, Mansi 

PRODUCTIVITY: Brian started meeting with Friday productivity and mentioned agents names with higher number of cases done i.e. Valeria , Valentina , Himadri , Tasuku , Kritvamagh , Sankarshan and Ashwani Panicker. 

CSS And FCR Report ( November) : Brian informed that he will send the November Report with CSS and FCR score soon. 

Incoming Call: Brian asked for the investigation going on the incoming calls. Urvika is currently doing the investigation. 

High Risk / MET: There were 22 pages on HR total and 12 pages were workable.There were few agents on HR. 

Competition And Market Authority (CMA) : Brian asked that all agents have read and understood the module for CMA.We informed that we will ask the agents to complete who have not done yet.Also there were few questions regarding the CMA which were discussed by TLs in the meeting. 

Others: There was an update regarding event RIver Plate And Boca Juniors that the event is relocated in different event and the management is working on it. For now the agents are can't change the delivery plan from E-tickets to E-tickets URL. Advised to inform customers that we are working on the issue. 

Thank You 
Mansi Chhabra