Subject: Minutes for the meeting held on 30/11/2018
From: Viney Stan <[email-masked]>
To: saurabh <[email-masked]>
Cc: Urvika Chaudhary <[email-masked]>, viraat <[email-masked]>
Date: Fri, 30 Nov 2018 18:09:09 +0530 (IST)

Hi Sir, 

Please find below the minutes of the meeting. 

Attendees from India: Urvika, Nuno, Charanjit, and Viney 
Attendees from Ireland: Brian 

Productivity: Brian praised Ashwani Panicker for having good productivity. Brian than asked about the low productivity of the agents. 
Gunjan's productivity was questioned to which he was informed that as she was in training that is the reason for her low count. 
Becho's productivity was also questioned to which he was informed that the agent has been found to be slow and Urvika informed that he will be put in the next training session 

CSS : While discussing the CSS score Charanjit informed that he had studied the data and found that the number of emails sent by any team is also impacting the CSS score. The team with more number of emails have less CSS score while he also pointed out that the team with more calling agents tend to have high CSS score.Brian explained that the daily CSS scores are just for the team motivation, however Monthly score would be the indicator about the performance based on what the re- training should be done. 

Training: Brian asked Urvika how the training is going on to which Urvika informed that the the training for the batch is over. She also informed that the training for High risk and MET 
re-categorisation was also conducted today. Urvika asked Brian as to when will the Module for phone call be provided to which Brian replied Jana is already working on it and we will have it by next week. 

Thank you. 

Kind regards, 
Viney Stan