Subject: Re: Test Results - 19.11.2018 - India
From: Urvika Chaudhary <[email-masked]>
To: Brian Sexton <[email-masked]>
Cc: Jana Garbe <[email-masked]>, Robert Cosgrove <[email-masked]>, maiwenn gouthe <[email-masked]>, David Lee <[email-masked]>
Date: Fri, 30 Nov 2018 11:05:57 +0530 (IST)

Hi Brian, 

Thank you for sharing the feedback. 

The result looks great. However, we will have to push K. Khurana more in terms of investigation and case understanding. We shall monitor his quality and will update you on this. 

Please let me know if you need further assistance on this. 

Urvika Chaudhary 
Training Manager - Viagogo 

Live Salesman 
[email-masked] 
[ http://www.livesalesman.com/ | www.livesalesman.com ] 

From: "Brian Sexton" <[email-masked]> 
To: "Urvika Chaudhary" <[email-masked]> 
Cc: "Jana Garbe" <[email-masked]>, "Robert Cosgrove" <[email-masked]>, "maiwenn gouthe" <[email-masked]>, "David Lee" <[email-masked]> 
Sent: Thursday, 29 November, 2018 20:46:35 
Subject: FW: Test Results - 19.11.2018 - India 

Hi Urvika, 

Please see below the results from the final assessments. 

They did very well, congrats! 

Kind regards, 

Brian 

From: Jana Garbe 
Sent: Thursday 29 November 2018 15:04 
To: Robert Cosgrove <[email-masked]>; Brian Sexton <[email-masked]> 
Cc: Maiwenn Gouthe <[email-masked]>; David Lee <[email-masked]> 
Subject: Test Results - 19.11.2018 - India 
Importance: High 

Hi all, 

Please see below the final test results of the group in India: 

	

Agent 	

Scenario I 	

Scenario II 	

Scenario III 	

Scenario IV 	

Scenario V 	

Total 	

% 

L. Bhayana 	

9.5 	

9.5 	

9 	

7.5 	

7 	

42.5 	

88.00% 

K. Khurana 	

7.5 	

8.5 	

8.5 	

6 	

4 	

34.5 	

71.00% 

S. Seeta 	

8 	

9 	

9 	

8 	

6 	

40 	

83.00% 

M. Solange 	

7.5 	

9 	

9.5 	

7 	

8 	

41 	

85.00% 

B. Yannick 	

8 	

8.5 	

7.5 	

7.5 	

8 	

39.5 	

82.00% 

    * All agents passed the scenarios with great results and all of the agents performed very well throughout the training 
    * The only agent who did not pass two out of 2 assessments is K. Khurana. 

Kind regards, 

Jana Garbe 

Training & Quality