Subject: Re: HR & MET resource
From: Virat Joshi <[email-masked]>
To: Charanjit Singh Sandhu <[email-masked]>
Cc: worchuirin <[email-masked]>, Brian Sexton <[email-masked]>, Urvika Chaudhary <[email-masked]>
Date: Thu, 29 Nov 2018 07:00:19 +0000

Hi Charanjit / Mike,

Here are the agents i want you to assign to HR & MET..

  1.  Amitej - HR & MET - Primary
  2.  Shabana - HR & MET - Primary
  3.  Fahmina - HR & MET - Primary
  4.  Yash Sharma
  5.  Aditi Bhadoria
  6.  Sarv Mitar
  7.  Parvez Mohammad
  8.  Pallavi Kumari - Get her trained on HR & MET
  9.  Anshul Kishore - Get him trained on HR & MET
  10. Ashish Kumar - Get him trained on HR & MET

Make sure all the agents on this list have access to HR tool and MET . Keep this as the team going forward. Keep rotating agents so they all get time to work on CSL as well

Coordinate with Urvika for MET training.

Thanks

________________________________
From: Charanjit Singh Sandhu <[email-masked]>
Sent: 29 November 2018 12:16:55
To: Virat Joshi
Cc: worchuirin; Brian Sexton
Subject: Re: HR & MET resource

Hi Viraat,

HR & MET Agents working in day shift are as follows:

1. Amitej
2. Shabana
3. Fahmina
4. Amit Kumar Thakur
5. Yash
6. Ashish Semwal
7. Aditi

HR & MET Agents working in night shift are as follows:

8. Sarav Mittar
9. Surwain Ujain
10. Parvez

Thanks & Regards,
Charanjit

________________________________
From: "Viraat" <[email-masked]>
To: "Charanjit Singh" <[email-masked]>, "worchuirin" <[email-masked]>
Cc: "Brian Sexton" <[email-masked]>
Sent: Thursday, 29 November, 2018 12:09:55
Subject: Re: HR & MET resource

Hi Charanjit,

Send me the names of current team working on HR and MET in day and in night ?

Thanks

________________________________
From: Charanjit Singh Sandhu <[email-masked]>
Sent: 29 November 2018 11:37:46
To: Virat Joshi
Subject: HR & MET resource

Hi Viraat,

There are only seven resources who are working on day shift in HR & MET recat. Please add one more agent in HR for day shift as sometimes few HR resources are on OFF and it is bit unmanageable if HR and MET queue is high.

Thanks & Regards,
Charanjit