Subject: FW: Buyer invalidating tickets
From: Brian Sexton <[email-masked]>
To: Worchuirin M <[email-masked]>, Anurag Pradhan <[email-masked]>, Urvika Chaudhary <[email-masked]>, Virat Joshi <[email-masked]>
Cc: Eliza deSouza <[email-masked]>, David Lee <[email-masked]>, Maiwenn Gouthe <[email-masked]>
Date: Wed, 28 Nov 2018 12:57:32 +0000

Hi Mike, Charanjit,

Could you please review this with Tanu and Parvez respectfully, they have sent the below sentence to a buyer by email, when it is not something that should be conveyed to a customer via email.

It is fine to explain this to a buyer over the phone but not to put it in an email.

Please let me know the feedback.

@Urvika Chaudhary<mailto:[email-masked]>@Virat Joshi<mailto:[email-masked]> can you also remind the floor about this?

Kind regards,
Brian

From: Eliza deSouza
Sent: Tuesday 27 November 2018 17:32
To: Brian Sexton <[email-masked]>
Cc: David Lee <[email-masked]>; Maiwenn Gouthe <[email-masked]>
Subject: Buyer invalidating tickets

Hi Brian,

I saw 2 cases today where the agents said this:

"Since you contacted the organisers before the event and said that you purchased your tickets on viagogo, your tickets have been blocked.
Unfortunately we can not refund you in this case."

Cases:
- Transaction ID: 18603367, agent Tanu.Tomar 02/11/18 05:38
- Transaction ID: 15036427, agent parvez.mohommad  02/11/18 06:38

Could you please advise them that this should not have been provided in written form - here, the buyer needs to be called to be advised that they invalidated their own tickets, this should never be written in an email.

Best Regards,
Eliza