Subject: Re: Training Feedback - 26.11.2018 - Day I
From: Urvika Chaudhary <[email-masked]>
To: Jana Garbe <[email-masked]>
Cc: Brian Sexton <[email-masked]>, David Lee <[email-masked]>
Date: Mon, 26 Nov 2018 17:39:47 +0530 (IST)

Hi Jana, 

Thank you for the feedback. 

The agent will re-do the Life of an Order Quiz again. 

Urvika Chaudhary 
Training Manager - viagogo 

Live Salesman 
[email-masked] 
[ http://www.livesalesman.com/ | www.livesalesman.com ] 

From: "Jana Garbe" <[email-masked]> 
To: "Urvika Chaudhary" <[email-masked]> 
Cc: "Brian Sexton" <[email-masked]>, "David Lee" <[email-masked]> 
Sent: Monday, 26 November, 2018 17:04:51 
Subject: Training Feedback - 26.11.2018 - Day I 

Hi Urvika, 

Please see below the results of the agents after Day I. 

	

Agent 	

CSL Test 	

Policy Knowledge 	

Life of an Order 	

Fulfilment 

T. Valgiusti 	

100.00% 	

100.00% 	

66.67% 	

90.00% 

    * The agent performed very well in the CSL Quiz and the Policy Knowledge, however struggled with the Life of an Order Quiz – here this might have been due to the Mix and Match character? 
    * The agent successfully passed the Account Recovery exercise 

Average Percentage: 89.17 

Jana Garbe 

Training & Quality