Subject: Training Feedback - 26.11.2018 - Day I
From: Jana Garbe <[email-masked]>
To: Urvika Chaudhary <[email-masked]>
Cc: Brian Sexton <[email-masked]>, David Lee <[email-masked]>
Date: Mon, 26 Nov 2018 11:34:51 +0000

Hi Urvika,

Please see below the results of the agents after Day I.

Agent

CSL Test

Policy Knowledge

Life of an Order

Fulfilment

T. Valgiusti

100.00%

100.00%

66.67%

90.00%

  *   The agent performed very well in the CSL Quiz and the Policy Knowledge, however struggled with the Life of an Order Quiz - here this might have been due to the Mix and Match character?
  *   The agent successfully passed the Account Recovery exercise

Average Percentage: 89.17

Jana Garbe
Training & Quality
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