Subject: Minutes Of Meeting 19/11/18
From: Mansi Chhabra <[email-masked]>
To: Saurabh <[email-masked]>
Cc: Viraat <[email-masked]>, Urvika Chaudhary <[email-masked]>
Date: Mon, 19 Nov 2018 18:31:49 +0530 (IST)

Hello Sir, 

Daily Process Meeting: Date and Time 19/11/2018, 17:30 IST. 

Minutes of Meeting: 

Attendees from Limerick: Brian,Nuno 
Attendees from India: Viraat,Mike, Kritika,Mansi 

Daily Performance : Brian started meeting with 16/11/18 productivity and ask why agents have low count. 
We informed reason for low count for EN agent was due to the no cases error.Also Shabana and Fahmina had low count as they were working on HR and MET. 

CSS (customer satisfaction score) : Brian advised to focus and motivate the team to improve the quality. CSS benchmark score is 30 and each team leads must guide each agents to achieve the target. Brian advised to headstart to call the customer and solve the query if the customer is not happy with email score so that we can improve out CS score. 
No Case Error : Brian advised to inform the agents to fill the No Cases Tracker on daily basis. 

We informed that we have already advised the agents to fill the tracker and also we will ensure that agents are filling the tracker on daily basis. 

Login and CSL Status : Brian asked that agents today who were not able to login to CSL are able to log in or not. Brian informed that this issue has been already flagged to IT department. 

High Risk : Brian asked for an update on HR. We informed that only 3 people are working on it and HR is almost done and 3-4 pages are left. 

Training Batch : Brian asked for the feedback of the new training batch. We informed Brian that Urvika will provide the feedback on Wednesday. 

Quality : Brian advised to focus on the quality as the case queue is quite low at the moment. 

Thank You 
Mansi Chhabra