Subject: RE: Report - India Training - Start Date 13.11.2018
From: Brian Sexton <[email-masked]>
To: Urvika Chaudhary <[email-masked]>
Cc: Jana Garbe <[email-masked]>, Maiwenn Gouthe <[email-masked]>, David Lee <[email-masked]>
Date: Fri, 16 Nov 2018 09:00:14 +0000

Hi Urvika,

That’s great to hear about Eduardo and Melisa!

With Mfuke we’ll see how she does during the rest of training but the final assessment will really show her level of understanding and we can remove her if she fails that and does not seem like a good fit.

Thanks for the feedback.

Kind regards,
Brian

From: Urvika Chaudhary <[email-masked]>
Sent: Friday 16 November 2018 06:00
To: Brian Sexton <[email-masked]>
Cc: Jana Garbe <[email-masked]>; Maiwenn Gouthe <[email-masked]>; David Lee <[email-masked]>
Subject: Re: Report - India Training - Start Date 13.11.2018

Hi Brian and Jana,

Thank you for the feedback.

Eduardo and Melisa- They have been doing really well and are very attentive to all the topics that are being dealt. They proactively answer during the question -answer sessions in the middle of the training and have good understanding on the subjects.

Mfuke- She is facing issues with the quiz, though she has been clearly told that its an open book test yet she seeks for help in all the assessments that she takes up. The Level of understanding is low as compared to the other two trainees. She does not answer much during the question - answer sessions. I would still buy some time to practice scenario based cases with her to test whether she has understood what has been taught in training.

Will get back to you with further feedback on this.

Please let me know if you need further assistance on this.

Urvika Chaudhary
Training Manager - viagogo
________________________________
Live Salesman
[email-masked]<mailto:[email-masked]>
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________________________________
From: "Brian Sexton" <[email-masked]<mailto:[email-masked]>>
To: "Jana Garbe" <[email-masked]<mailto:[email-masked]>>, "Urvika Chaudhary" <[email-masked]<mailto:[email-masked]>>
Cc: "maiwenn gouthe" <[email-masked]<mailto:[email-masked]>>, "David Lee" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, 15 November, 2018 22:53:39
Subject: RE: Report - India Training - Start Date 13.11.2018

Hi Jana,

Thank you for providing this feedback.

Apologies for the training starting on Tuesday, another new hire was due to start on Wednesday but I pushed them back to Monday to avoid this happening again.

@Urvika Chaudhary<mailto:[email-masked]> – can you talk to Mfuke and ask them if they are having any trouble understanding, and have you noticed a lack of understanding from her?

Kind regards,
Brian

From: Jana Garbe
Sent: Thursday 15 November 2018 16:53
To: Urvika Chaudhary <[email-masked]<mailto:[email-masked]>>
Cc: Brian Sexton <[email-masked]<mailto:[email-masked]>>; Maiwenn Gouthe <[email-masked]<mailto:[email-masked]>>; David Lee <[email-masked]<mailto:[email-masked]>>
Subject: Report - India Training - Start Date 13.11.2018
Importance: High

Hi all,

Please see below a report for the performance of the new hires in in India:

Agent

CSL Test

Policy Knowledge

Life of an Order

Fulfilment

Shipping and Delivery

Cancelled & Postponed events

Teams

LMS

Wrong Tickets

RAG

Payment

M. Christelle

100.00%

80.00%

100.00%

100.00%

100.00%

80.00%

100.00%

80.00%

50.00%

100.00%

71.43%

E. Fernandez

100.00%

90.00%

100.00%

100.00%

100.00%

100.00%

100.00%

100.00%

80.00%

90.00%

92.86%

M. Nunez

90.00%

100.00%

100.00%

90.00%

100.00%

100.00%

100.00%

100.00%

90.00%

90.00%

92.86%

  *   As a broad feedback one can see that M. Christelle struggles with the quizzes the most – she also failed the Teams and Life of an Order Quiz on the first attempt – it might be good to watch her a little closer to see where exactly the struggle comes from
  *   The IN group is well in time however one day delayed due to the delayed start on Tuesday
  *   Tomorrow it will be important for M. Christelle to retake the quizzes Wrong Tickets and Payments – you could even have a discussion in the group if you like as both modules are very important.

Kind regards and apologies that I have not sent an update yesterday,

Jana Garbe
Training & Quality
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