Subject: Minutes for the meeting dated 14/11/2018
From: Viney Stan <[email-masked]>
To: saurabh <[email-masked]>
Cc: Urvika Chaudhary <[email-masked]>, viraat <[email-masked]>
Date: Wed, 14 Nov 2018 19:46:42 +0530 (IST)

Hi Sir, 

Please find below the minutes of the meeting. 

Attendees from India: Urvika, Kritika, Mike and Viney 
Attendees from Ireland: Brian and Nuno 

Productivity: Brian asked about the low productivity of the agents. Informed Brian that the case queue is very low and have already advised agents to go through OLS. 

CSS: Brian informed us about the importance of customer satisfaction score,we informed him that we investigated on the negative score transaction id's and came to conclusion that most of the time agent had responded correctly and it was due to the company policy. 

Quality: Brian informed to keep pushing agent for better quality as this is the time we have low case. 

CSl Status: Informed Brian about the CSL status changing automatically. Brian also mentioned to make sure that agents are logged in on CSL for 9 hours. 

Team Structure: In formed Brian that the LSM team tracker is not updated accordingly. team members are not associated to there corresponding TL's. Mike also brought in that team leaders are not mentioned correctly in agents Score buddy. 

Thank you. 

Kind regards, 
Viney Stan