Subject: Security check on Call
From: Urvika Chaudhary <[email-masked]>
To: Viagogo Group <[email-masked]>
Cc: Brian Sexton <[email-masked]>, viraat <[email-masked]>
Date: Wed, 14 Nov 2018 12:51:54 +0530 (IST)

Hello Team, 

Due to current changes in GDPR, it is mandatory to confirm Are you the account holder? before proceeding a call with the customer. 

Note: You are only allowed to provide information to the Account Holder, failing to do that will result in the agent being marked down and receiving a Red Flag. 

Please let me know if you need further assistance on this. 

Urvika Chaudhary 
Training Manager - viagogo 

Live Salesman 
[email-masked] 
[ http://www.livesalesman.com/ | www.livesalesman.com ]