Subject: New Phone server
From: Robert Cosgrove <[email-masked]>
To: Virat Joshi <[email-masked]>
Cc: Saurabh Dadu <[email-masked]>, Urvika Chaudhary <[email-masked]>
Date: Fri, 9 Nov 2018 10:36:11 +0000

Hi Viraat,

We will be attempting to move over to a new phone server in the coming days, I need you to try this out with 1 agent and see how it goes. Please see the notes from my IT below:

"I will need your co-operation for this to be as smooth as possible! :)

First confirm with your team(s) they have old and new instructions for setting up x-lite details

The old details are in the event we have to revert to old system

PLEASE NOTE! Do not ask agents to switch until we say so, the purpose of this email is to confirm everyone has the necessary details to switch over

As a refresher, here's how to set up x-lite details

' Your extension number is XXXX and the password for your extension is PPPPPPPPP '

IMPORTANT! For outsourcing agents the proxy address must be selected and set to cc01-c.viagogo.biz:5070 (see screenshots below for examples)

Here's where they need to go in x-lite...

'Old' x-lite

Highlighted bit for outsourcing agents only, other wise leave as default/domain