Subject: Re: AUDIT RED FLAG TID-18765698/ Process /Anshul Khandelwal
From: Eliza deSouza <[email-masked]>
To: Charanjit Singh Sandhu <[email-masked]>, Brian Sexton <[email-masked]>
Cc: Urvika Chaudhary <[email-masked]>
Date: Fri, 9 Nov 2018 09:16:36 +0000

Hello,

Thank you for letting me know.

Kind Regards,
Eliza

________________________________
From: Charanjit Singh Sandhu <[email-masked]>
Sent: 09 November 2018 08:50:59
To: Brian Sexton
Cc: Eliza deSouza; Urvika Chaudhary
Subject: Re: AUDIT RED FLAG TID-18765698/ Process /Anshul Khandelwal

Hi Brian,

I have reviewed this case with Anshul Khandelwal and coached him about the RAG process.

Anshul has ensured me that he will not repeat this mistake again and will be more careful in future.

Thanks & Regards,
Charanjit

________________________________
From: "Charanjit Singh" <[email-masked]>
To: "Brian Sexton" <[email-masked]>
Cc: "Eliza deSouza" <[email-masked]>, "Urvika Chaudhary" <[email-masked]>
Sent: Wednesday, 7 November, 2018 10:54:29
Subject: Re: AUDIT RED FLAG TID-18765698/ Process /Anshul Khandelwal

Hi Brian,

Anshul has an OFF today and tomorrow. As soon as he is back on 9th Nov, i will provide the feedback.

Thanks & Regards,
Charanjit

________________________________
From: "Brian Sexton" <[email-masked]>
To: "Charanjit Singh" <[email-masked]>
Cc: "Eliza deSouza" <[email-masked]>, "Urvika Chaudhary" <[email-masked]>
Sent: Tuesday, 6 November, 2018 17:50:10
Subject: FW: AUDIT RED FLAG TID-18765698/ Process /Anshul Khandelwal

Hi Charanjit,

Could you please review this red flag with Anshul and provide feedback by midday tomorrow.

Kind regards,

Brian

From: Eliza deSouza
Sent: Tuesday 6 November 2018 12:00
To: Brian Sexton <[email-masked]>
Cc: Maiwenn Gouthe <[email-masked]>; Valentina Cante <[email-masked]>
Subject: AUDIT RED FLAG TID-18765698/ Process /Anshul Khandelwal
Importance: High

Hi Brian,

I have come across a red flag for this agent

Synopsis: Agent did follow the correct RAG process.

Please confirm within 48 hours that the agent has been coached.

Thank you,

Eliza