Subject: Re: AUDIT RED FLAG TID-18765698/ Process /Anshul Khandelwal
From: Charanjit Singh Sandhu <[email-masked]>
To: Brian Sexton <[email-masked]>
Cc: Eliza deSouza <[email-masked]>, Urvika Chaudhary <[email-masked]>
Date: Fri, 9 Nov 2018 14:20:59 +0530 (IST)

Hi Brian, 

I have reviewed this case with Anshul Khandelwal and coached him about the RAG process. 

Anshul has ensured me that he will not repeat this mistake again and will be more careful in future. 

Thanks & Regards, 
Charanjit 

From: "Charanjit Singh" <[email-masked]> 
To: "Brian Sexton" <[email-masked]> 
Cc: "Eliza deSouza" <[email-masked]>, "Urvika Chaudhary" <[email-masked]> 
Sent: Wednesday, 7 November, 2018 10:54:29 
Subject: Re: AUDIT RED FLAG TID-18765698/ Process /Anshul Khandelwal 

Hi Brian, 

Anshul has an OFF today and tomorrow. As soon as he is back on 9th Nov, i will provide the feedback. 

Thanks & Regards, 
Charanjit 

From: "Brian Sexton" <[email-masked]> 
To: "Charanjit Singh" <[email-masked]> 
Cc: "Eliza deSouza" <[email-masked]>, "Urvika Chaudhary" <[email-masked]> 
Sent: Tuesday, 6 November, 2018 17:50:10 
Subject: FW: AUDIT RED FLAG TID-18765698/ Process /Anshul Khandelwal 

Hi Charanjit, 

Could you please review this red flag with Anshul and provide feedback by midday tomorrow. 

Kind regards, 

Brian 

From: Eliza deSouza 
Sent: Tuesday 6 November 2018 12:00 
To: Brian Sexton <[email-masked]> 
Cc: Maiwenn Gouthe <[email-masked]>; Valentina Cante <[email-masked]> 
Subject: AUDIT RED FLAG TID-18765698/ Process /Anshul Khandelwal 
Importance: High 

Hi Brian, 

I have come across a red flag for this agent 

Synopsis: Agent did follow the correct RAG process. 

Please confirm within 48 hours that the agent has been coached. 

Thank you, 

Eliza