Subject: Re: AUDIT RED FLAG TID-18754946/ Subject /Ashsih Semwal
From: Eliza deSouza <[email-masked]>
To: Ashwinee Latchayya <[email-masked]>, Brian Sexton <[email-masked]>
Cc: Urvika Chaudhary <[email-masked]>
Date: Tue, 6 Nov 2018 10:39:52 +0000

Hello,

Thank you for letting me know.

Kind Regards,
Eliza

________________________________
From: Ashwinee Latchayya <[email-masked]>
Sent: 06 November 2018 10:28:41
To: Brian Sexton
Cc: Eliza deSouza; Urvika Chaudhary
Subject: Re: AUDIT RED FLAG TID-18754946/ Subject /Ashsih Semwal

Hi Brian,

Thank you for bringing this to my attention.

I've reviewed the case and have coached Ashish in regards to this issue. He will be more attentive henceforth.

Kind Regards,
Ashwinee

________________________________
From: "Brian Sexton" <[email-masked]>
To: "Ashwinee Latchayya" <[email-masked]>
Cc: "Eliza deSouza" <[email-masked]>, "Urvika Chaudhary" <[email-masked]>
Sent: Tuesday, 6 November, 2018 15:45:50
Subject: FW: AUDIT RED FLAG TID-18754946/ Subject /Ashsih Semwal

Hi Ashwinee,

Could you please review this red flag with Ashish Semwal and confirm the coaching session has been done by EOD?

Kind regards,

Brian

From: Eliza deSouza
Sent: Tuesday 6 November 2018 10:11
To: Brian Sexton <[email-masked]>
Cc: Maiwenn Gouthe <[email-masked]>; Valentina Cante <[email-masked]>
Subject: AUDIT RED FLAG TID-18754946/ Subject /Ashsih Semwal
Importance: High

Hi Brian,

I have come across a red flag for this agent

Synopsis: Agent did not re-categorise the subject.

Please confirm within 48 hours that the agent has been coached.

Thank you,

Eliza