Subject: FW: AUDIT RED FLAG Case: 14425657 Process /Ekta Sharma
From: Brian Sexton <[email-masked]>
To: Ashwinee Latchayya <[email-masked]>
Cc: Eliza deSouza <[email-masked]>, Urvika Chaudhary <[email-masked]>
Date: Tue, 6 Nov 2018 10:32:28 +0000

Hi Ashwinee,

Could you please review this red flag with Ekta and provide confirmation that the coaching session has been done by EOD.

Kind regards,
Brian

From: Eliza deSouza
Sent: Tuesday 6 November 2018 10:31
To: Brian Sexton <[email-masked]>
Cc: Maiwenn Gouthe <[email-masked]>; Valentina Cante <[email-masked]>
Subject: AUDIT RED FLAG Case: 14425657 Process /Ekta Sharma
Importance: High

Hi Brian,

I have come across a red flag for this agent

Synopsis: Agent did not follow the correct account recovery process.

Please confirm within 48 hours that the agent has been coached.

Note that the ID provided is case ID not TID. You can use the following link to review the case:
https://tools.viagogo.prod/CommonUI/ViewWorkItemConversation?workItemId=14425657

Thank you,
Eliza