Subject: Re: AUDIT RED FLAG TID-18754946/ Subject /Ashsih Semwal
From: Ashwinee Latchayya <[email-masked]>
To: Brian Sexton <[email-masked]>
Cc: Eliza deSouza <[email-masked]>, Urvika Chaudhary <[email-masked]>
Date: Tue, 6 Nov 2018 15:58:41 +0530 (IST)

Hi Brian, 

Thank you for bringing this to my attention. 

I've reviewed the case and have coached Ashish in regards to this issue. He will be more attentive henceforth. 

Kind Regards, 
Ashwinee 

From: "Brian Sexton" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Cc: "Eliza deSouza" <[email-masked]>, "Urvika Chaudhary" <[email-masked]> 
Sent: Tuesday, 6 November, 2018 15:45:50 
Subject: FW: AUDIT RED FLAG TID-18754946/ Subject /Ashsih Semwal 

Hi Ashwinee, 

Could you please review this red flag with Ashish Semwal and confirm the coaching session has been done by EOD? 

Kind regards, 

Brian 

From: Eliza deSouza 
Sent: Tuesday 6 November 2018 10:11 
To: Brian Sexton <[email-masked]> 
Cc: Maiwenn Gouthe <[email-masked]>; Valentina Cante <[email-masked]> 
Subject: AUDIT RED FLAG TID-18754946/ Subject /Ashsih Semwal 
Importance: High 

Hi Brian, 

I have come across a red flag for this agent 

Synopsis: Agent did not re-categorise the subject. 

Please confirm within 48 hours that the agent has been coached. 

Thank you, 

Eliza