Subject: Team India Queries Google Document
From: Brian Sexton <[email-masked]>
To: Worchuirin M <[email-masked]>, Sagar Seth <[email-masked]>, Kritika Mirchandani <[email-masked]>, Charanjit Singh Sandhu <[email-masked]>, Anurag Pradhan <[email-masked]>, Ashwinee Latchayya <[email-masked]>, "[email-masked]" <[email-masked]>, Mansi Chhabra <[email-masked]>
Cc: Virat Joshi <[email-masked]>, Urvika Chaudhary <[email-masked]>, Maiwenn Gouthe <[email-masked]>, Francesca Martini <[email-masked]>, Nuno Correia <[email-masked]>, Sinead Bartley <[email-masked]>
Date: Mon, 5 Nov 2018 12:26:42 +0000

Hi everyone,

As part of the project to improve our quality we will need you to use the Google document more.

This is so we can download and analyse the document to improve training and processes, it will help us to understand the types of queries we are getting and how we can improved our processes to make things easier for CF agents.

So going forward we will need to push back on emails we are receiving from you if they are the type of query that should be added to the Google document.

https://docs.google.com/spreadsheets/d/1C4OgEBE9VIw9fgn6f87BN010Eu4ZIdv_Iohb7iajkLQ/edit#gid=1948172938

As a reminder we only want to receive these types of emails (all other queries should be added to the Google document);

  *   Seller support escalations
  *   Cases that need to be reassigned to agents in Limerick as per their CIAN notes
  *   Cases to be forwarded to other departments (EDM/OnCallDataManagement, Spec Ops, Sub team, Payments, Fraud etc.)
  *   Cases where documents need to be sent to customers by customer mail

Tell us in the Skype group if you have added any urgent queries to the Google document.

Any questions let me know.

Kind regards,
Brian Sexton
Outsourcing - Leadership Program
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