Subject: FW: AUDIT RED FLAG TID-18757460/ Content /Rajeswaran B
From: Brian Sexton <[email-masked]>
To: Anurag Pradhan <[email-masked]>
Cc: Eliza deSouza <[email-masked]>, Urvika Chaudhary <[email-masked]>
Date: Mon, 5 Nov 2018 09:54:58 +0000

Hi Anurag,

Could you please review this red flag with Rajeswaran and provide feedback by end of your shift?

Kind regards,
Brian

From: Eliza deSouza
Sent: Monday 5 November 2018 09:53
To: Brian Sexton <[email-masked]>
Cc: Maiwenn Gouthe <[email-masked]>; Valentina Cante <[email-masked]>
Subject: AUDIT RED FLAG TID-18757460/ Content /Rajeswaran B
Importance: High

Hi Brian,

I have come across a red flag for this agent

Synopsis: Agent emailed the wrong customer.

Please confirm within 48 hours that the agent has been coached.

Thank you,
Eliza