Subject: Re: Training Update - India
From: Urvika Chaudhary <[email-masked]>
To: Jana Garbe <[email-masked]>
Cc: Brian Sexton <[email-masked]>, Robert Cosgrove <[email-masked]>, maiwenn gouthe <[email-masked]>
Date: Sat, 3 Nov 2018 10:00:58 +0530 (IST)

Hi Jana, 

Thank you for the feedback. the batch indeed performed really well. 

I shall make them take the process update training and quiz as soon as they start receiving no cases. 

Thanks !! 
Urvika Chaudhary 
Training Manager - viagogo 

Live Salesman 
[email-masked] 
[ http://www.livesalesman.com/ | www.livesalesman.com ] 

From: "Jana Garbe" <[email-masked]> 
To: "Urvika Chaudhary" <[email-masked]> 
Cc: "Brian Sexton" <[email-masked]>, "Robert Cosgrove" <[email-masked]>, "maiwenn gouthe" <[email-masked]> 
Sent: Friday, 2 November, 2018 21:47:54 
Subject: Training Update - India 

Hi all, 

Please see below the scores for India. All agents passed the quizzes: 

	

GEO 	

Team 	

Agent 	

CSL Test 	

Policy Knowledge 	

Life of an Order 	

Fulfilment 	

Shipping and Delivery 	

Cancelled & Postponed events 	

Teams 	

LMS 	

Wrong Tickets 	

RAG 	

Payment 	

Alternative delivery plans 	

Brazil Market 	

GDPR 	

IT Soccer 	

ES / DE / TR football 

India 	

Training_India 	

D. Balezy 	

100.00% 	

100.00% 	

100.00% 	

90.00% 	

100.00% 	

100.00% 	

100.00% 	

100.00% 	

100.00% 	

100.00% 	

92.86% 	

100.00% 	

100.00% 	

94.45% 	

100.00% 	

100.00% 

India 	

Training_India 	

H. Manuel 	

100.00% 	

100.00% 	

100.00% 	

100.00% 	

100.00% 	

100.00% 	

100.00% 	

100.00% 	

90.00% 	

90.00% 	

92.86% 	

93.33% 	

100.00% 	

83.33% 	

80.00% 	

100.00% 

    * Helder Manuel had to repeat two quizzes in total, but manages to pass them on the second attempt – well done! 
    * Both agents assed all assessments with great scores – both agents figured out that in the Phone Exercise the agent was not confirming whether she is speaking with the account holder 

For next week, while doing cases – Urvika, can you please ensure that all agents also take part in the process updates (US Cancellation, Unfulfilled Orders, Ed Sheeran? 

Keep up the good work! 

Kind regards, 

Jana Garbe 

Training & Quality