Subject: Re: AUDIT RED FLAG TID-18482063/ Process/Jenny Ortega
From: Eliza deSouza <[email-masked]>
To: Worchuirin M <[email-masked]>, Brian Sexton <[email-masked]>
Cc: Urvika Chaudhary <[email-masked]>
Date: Thu, 1 Nov 2018 12:36:59 +0000

Hello,

Thank you for letting me know.

Kind Regards,
Eliza

________________________________
From: Worchuirin M <[email-masked]>
Sent: 01 November 2018 12:32:30
To: Brian Sexton
Cc: Eliza deSouza; Urvika Chaudhary
Subject: Re: AUDIT RED FLAG TID-18482063/ Process/Jenny Ortega

Hi Brian,

I have reviewed the case with jenny and advised to be more careful and attentive.

She acknowledged the mistakes and assured will ensure to follow correct process henceforth.

Thank you for your attention to this matter.

Kind Regards,
M.Worchuirin
________________________________
From: "Brian Sexton" <[email-masked]>
To: "Worchuirin" <[email-masked]>
Cc: "Eliza deSouza" <[email-masked]>, "Urvika Chaudhary" <[email-masked]>
Sent: Wednesday, 31 October, 2018 19:58:01
Subject: FW: AUDIT RED FLAG TID-18482063/ Process/Jenny Ortega

Hi Mike,

Can you please review this red flag with Jenny and provide feedback by midday tomorrow?

Kind regards,

Brian

From: Eliza deSouza
Sent: Wednesday 31 October 2018 14:11
To: Brian Sexton <[email-masked]>
Cc: Maiwenn Gouthe <[email-masked]>; Valentina Cante <[email-masked]>
Subject: AUDIT RED FLAG TID-18482063/ Process/Jenny Ortega
Importance: High

Hi Brian,

I have come across a red flag for this agent

Synopsis: Agent did not follow the correct RAG process.

Please confirm within 48 hours that the agent has been coached.

Thank you,

Eliza