Subject: Re: AUDIT RED FLAG TID-18482063/ Process/Jenny Ortega
From: Worchuirin M <[email-masked]>
To: Brian Sexton <[email-masked]>
Cc: Eliza deSouza <[email-masked]>, Urvika Chaudhary <[email-masked]>
Date: Thu, 1 Nov 2018 18:02:30 +0530 (IST)

Hi Brian, 

I have reviewed the case with jenny and advised to be more careful and attentive. 

She acknowledged the mistakes and assured will ensure to follow correct process henceforth. 

Thank you for your attention to this matter. 

Kind Regards, 
M.Worchuirin 

From: "Brian Sexton" <[email-masked]> 
To: "Worchuirin" <[email-masked]> 
Cc: "Eliza deSouza" <[email-masked]>, "Urvika Chaudhary" <[email-masked]> 
Sent: Wednesday, 31 October, 2018 19:58:01 
Subject: FW: AUDIT RED FLAG TID-18482063/ Process/Jenny Ortega 

Hi Mike, 

Can you please review this red flag with Jenny and provide feedback by midday tomorrow? 

Kind regards, 

Brian 

From: Eliza deSouza 
Sent: Wednesday 31 October 2018 14:11 
To: Brian Sexton <[email-masked]> 
Cc: Maiwenn Gouthe <[email-masked]>; Valentina Cante <[email-masked]> 
Subject: AUDIT RED FLAG TID-18482063/ Process/Jenny Ortega 
Importance: High 

Hi Brian, 

I have come across a red flag for this agent 

Synopsis: Agent did not follow the correct RAG process. 

Please confirm within 48 hours that the agent has been coached. 

Thank you, 

Eliza