Subject: Re: AUDIT RED FLAG TID-18462892/ Subject/Saurabh Agarwal
From: Viney Stan <[email-masked]>
To: brian sexton <[email-masked]>
Cc: Eliza deSouza <[email-masked]>, Urvika Chaudhary <[email-masked]>
Date: Wed, 31 Oct 2018 19:54:16 +0530 (IST)

Hi Brian, 

This has been addressed. Agent has been advised on this. 

The agent has been informed about the importance of Re categorising into a correct subject line. 

Thank you. 

Kind regards, 
Viney Stan 

From: "Viney Stan" <[email-masked]> 
To: "brian sexton" <[email-masked]> 
Cc: "Eliza deSouza" <[email-masked]>, "Urvika Chaudhary" <[email-masked]> 
Sent: Monday, 29 October, 2018 16:28:35 
Subject: Re: AUDIT RED FLAG TID-18462892/ Subject/Saurabh Agarwal 

Hi Brian, 

The agent here is on OFF today. Will review the case with him once he is back. 

Kind regards, 
Viney Stan 

From: "brian sexton" <[email-masked]> 
To: "Viney Stan" <[email-masked]> 
Cc: "Eliza deSouza" <[email-masked]>, "Urvika Chaudhary" <[email-masked]> 
Sent: Monday, 29 October, 2018 00:10:16 
Subject: FW: AUDIT RED FLAG TID-18462892/ Subject/Saurabh Agarwal 

Hi Viney, 

Could you please review this red flag with Saurabh Agarwal and provide confirmation that the coaching session has been done by midday tomorrow? 

Kind regards, 

Brian 

From: Eliza deSouza 
Sent: Friday 26 October 2018 12:58 
To: Brian Sexton <[email-masked]> 
Cc: Maiwenn Gouthe <[email-masked]>; Valentina Cante <[email-masked]> 
Subject: AUDIT RED FLAG TID-18462892/ Subject/Saurabh Agarwal 
Importance: High 

Hi Brian, 

I have come across a red flag for this agent 

Synopsis: Agent did not re-categorise the subject. 

Please confirm within 48 hours that the agent has been coached. 

Thank you, 

Eliza