Subject: Re: AUDIT RED FLAG TID-18149185/ Subject /Amit Thakur
From: Charanjit Singh Sandhu <[email-masked]>
To: Brian Sexton <[email-masked]>
Cc: Eliza deSouza <[email-masked]>, Urvika Chaudhary <[email-masked]>
Date: Wed, 31 Oct 2018 11:49:14 +0530 (IST)

Hi Brian, 

I have reviewed this case with Amit Thakur and instructed him to always re-categorise the subject before replying to the email. 

Amit Thakur has ensured me that he will be more careful in future. 

Thanks & Regards, 
Charanjit 

From: "Brian Sexton" <[email-masked]> 
To: "Charanjit Singh" <[email-masked]> 
Cc: "Eliza deSouza" <[email-masked]>, "Urvika Chaudhary" <[email-masked]> 
Sent: Tuesday, 30 October, 2018 21:27:27 
Subject: FW: AUDIT RED FLAG TID-18149185/ Subject /Amit Thakur 

Hi Charanjit, 

Can you please review this red flag with Amit Thakur, and provide confirmation that the coaching session has been done by midday tomorrow. 

Kind regards, 

Brian 

From: Eliza deSouza 
Sent: Tuesday 30 October 2018 15:32 
To: Brian Sexton <[email-masked]> 
Cc: Maiwenn Gouthe <[email-masked]>; Valentina Cante <[email-masked]> 
Subject: AUDIT RED FLAG TID-18149185/ Subject /Amit Thakur 
Importance: High 

Hi Brian, 

I have come across a red flag for this agent 

Synopsis: Agent did not re-categorise the subject. 

Please confirm within 48 hours that the agent has been coached. 

Thank you, 

Eliza