Subject: Re: AUDIT RED FLAG TID-18539455/ Subject/Panini Dwivedi
From: Mansi Chhabra <[email-masked]>
To: Brian Sexton <[email-masked]>
Cc: Eliza deSouza <[email-masked]>, Urvika Chaudhary <[email-masked]>
Date: Wed, 31 Oct 2018 11:32:49 +0530 (IST)

Hi Brian, 

I've reviewed the case and has spoken to Panini in regards to change the subject line according to the query and also reply with correct blurb. 

Feedback has been shared with agent and will make sure that such situation doesn't repeat. 

Kind Regards, 
Mansi 

From: "Brian Sexton" <[email-masked]> 
To: "Mansi Chhabra" <[email-masked]> 
Cc: "Eliza deSouza" <[email-masked]>, "Urvika Chaudhary" <[email-masked]> 
Sent: Tuesday, 30 October, 2018 23:59:18 
Subject: FW: AUDIT RED FLAG TID-18539455/ Subject/Panini Dwivedi 

Hi Mansi, 

Can you please review this red flag with Panini and provide confirmation that the coaching session has been done by midday tomorrow. 

Kind regards, 

Brian 

From: Eliza deSouza 
Sent: Monday 29 October 2018 10:18 
To: Brian Sexton <[email-masked]> 
Cc: Maiwenn Gouthe <[email-masked]>; Valentina Cante <[email-masked]> 
Subject: AUDIT RED FLAG TID-18539455/ Subject/Panini Dwivedi 
Importance: High 

Hi Brian, 

I have come across a red flag for this agent 

Synopsis: Agent did not re-categorise the subject. 

Please confirm within 48 hours that the agent has been coached. 

Thank you, 

Eliza