Subject: RE: 15724383 Broker UK ATP World Tour Finals 2018 - Monday - Full Day 12/11/2018 E ticket issue
From: Brian Sexton <[email-masked]>
To: Worchuirin M <[email-masked]>
Cc: Sankarshan <[email-masked]>, Urvika Chaudhary <[email-masked]>
Date: Tue, 30 Oct 2018 18:58:58 +0000

Hi Mike,

Tickets got sent to buyer via customer mail by another agent.

Kind regards,
Brian

From: Worchuirin M <[email-masked]>
Sent: Wednesday 24 October 2018 13:16
To: Brian Sexton <[email-masked]>
Cc: Sankarshan <[email-masked]>; Urvika Chaudhary <[email-masked]>
Subject: Fwd: 15724383 Broker UK ATP World Tour Finals 2018 - Monday - Full Day 12/11/2018 E ticket issue

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Hi Brian,

With reference to tid: 15724383,Power seller has provided the remaining e tickets.

Can you please forward the attached e tickets to buyer via CM

Kind Regards,
M.Worchuirin
________________________________
From: "Sankarshan" <[email-masked]<mailto:[email-masked]>>
To: "Worchuirin" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, 24 October, 2018 17:28:57
Subject: 15724383 Broker UK ATP World Tour Finals 2018 - Monday - Full Day 12/11/2018 E ticket issue

Hi Mike,

ISSUE:  Seller had contacted us earlier informing that they have been sent 4 tickets instead of just 2 for the full day event. And now has given proofs of the tickets as requested.

Investigation: Agent Sandrine.Ndahiro had requested the seller to send proofs for further investigation of this issue. I checked the tickets have different barcodes and there are two tickets for seat 809 and two seats for seat 808.
However all the tickets mention Day Package on them
I have attached the proofs seller has sent

Actions needed: Please inform SS team or the Agent above to address the seller and investigate the issue with the proofs and if needed forward these to the buyer.

Thank you and Regards
Sankarshan