Subject: FW: US Cancellations - 15727461
From: Brian Sexton <[email-masked]>
To: Anurag Pradhan <[email-masked]>
Cc: Urvika Chaudhary <[email-masked]>, Anna Jeanne <[email-masked]>, Marsha Reddan <[email-masked]>
Date: Tue, 30 Oct 2018 17:01:44 +0000

Hi Anurag,

Can you please review this with Jatin?

Kind regards,
Brian

From: Anna Jeanne
Sent: Tuesday 30 October 2018 16:59
To: Brian Sexton <[email-masked]>
Cc: Marsha Reddan <[email-masked]>; Sonia Moreno <[email-masked]>
Subject: RE: US Cancellations

Hi Brian,

The agent should not be sending refund confirmation for US cancellation to the buyers - the training provided the script only to be used over the phone:

Thank you,
Anna

From: Sonia Moreno
Sent: Tuesday 30 October 2018 16:43
To: Anna Jeanne <[email-masked]<mailto:[email-masked]>>
Cc: Marsha Reddan <[email-masked]<mailto:[email-masked]>>
Subject: US Cancellations

Hi Anna

I just wanted to check with you. Can agents be advised not to confirm the refunds with US cancellations?

It is just messy for us as some cases may need to be returned.

Thanks!

Sonia

TID 15727461