Subject: RE: AUDIT RED FLAG TID-18223893 / Subject and process /Edivaldo Pereira
From: Brian Sexton <[email-masked]>
To: Sagar Seth <[email-masked]>
Cc: Eliza deSouza <[email-masked]>, Urvika Chaudhary <[email-masked]>, Virat Joshi <[email-masked]>
Date: Tue, 30 Oct 2018 16:51:24 +0000

Thanks Sagar!

From: Sagar Seth <[email-masked]>
Sent: Tuesday 30 October 2018 10:37
To: Brian Sexton <[email-masked]>
Cc: Eliza deSouza <[email-masked]>; Urvika Chaudhary <[email-masked]>; Virat Joshi <[email-masked]>
Subject: Re: AUDIT RED FLAG TID-18223893 / Subject and process /Edivaldo Pereira

Hi Brian

This case has already been reviewed with Edivaldo and agent was advised to check the case history before taking any action. We have also replied to the email received from you and received a response from Eliza dated 25/10/2018.

Regards
Sagar

________________________________
From: "Brian Sexton" <[email-masked]<mailto:[email-masked]>>
To: "Sagar Seth" <[email-masked]<mailto:[email-masked]>>
Cc: "Eliza deSouza" <[email-masked]<mailto:[email-masked]>>, "Urvika Chaudhary" <[email-masked]<mailto:[email-masked]>>, "Virat Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, 30 October, 2018 16:03:39
Subject: FW: AUDIT RED FLAG TID-18223893 / Subject and process /Edivaldo Pereira

Hi Sagar,

Can you please review this?

Kind regards,
Brian

From: Robert Cosgrove
Sent: Tuesday 30 October 2018 09:43
To: Virat Joshi <[email-masked]<mailto:[email-masked]>>; Urvika Chaudhary <[email-masked]<mailto:[email-masked]>>
Cc: Brian Sexton <[email-masked]<mailto:[email-masked]>>
Subject: FW: AUDIT RED FLAG TID-18223893 / Subject and process /Edivaldo Pereira
Importance: High

Hi,

Please address this Redflag with the agent and let us know when it has been done.

Kind regards
Robert

From: Eliza deSouza
Sent: 22 October 2018 09:54
To: Robert Cosgrove <[email-masked]<mailto:[email-masked]>>
Cc: Maiwenn Gouthe <[email-masked]<mailto:[email-masked]>>; Valentina Cante <[email-masked]<mailto:[email-masked]>>
Subject: AUDIT RED FLAG TID-18223893 / Subject and process /Edivaldo Pereira
Importance: High

Hi Robert,

I have come across a red flag for this agent

Synopsis: Agent did not re-categorise the subject. And did not follow the correct process for Ticketmaster Mobile Transfer.

Please confirm within 48 hours that the agent has been coached.

Thank you,
Eliza