Subject: Re: AUDIT RED FLAG TID-18223893 / Subject and process /Edivaldo Pereira
From: Sagar Seth <[email-masked]>
To: Brian Sexton <[email-masked]>
Cc: Eliza deSouza <[email-masked]>, Urvika Chaudhary <[email-masked]>, Virat Joshi <[email-masked]>
Date: Tue, 30 Oct 2018 16:07:20 +0530 (IST)

Hi Brian 

This case has already been reviewed with Edivaldo and agent was advised to check the case history before taking any action. We have also replied to the email received from you and received a response from Eliza dated 25/10/2018. 

Regards 
Sagar 

From: "Brian Sexton" <[email-masked]> 
To: "Sagar Seth" <[email-masked]> 
Cc: "Eliza deSouza" <[email-masked]>, "Urvika Chaudhary" <[email-masked]>, "Virat Joshi" <[email-masked]> 
Sent: Tuesday, 30 October, 2018 16:03:39 
Subject: FW: AUDIT RED FLAG TID-18223893 / Subject and process /Edivaldo Pereira 

Hi Sagar, 

Can you please review this? 

Kind regards, 

Brian 

From: Robert Cosgrove 
Sent: Tuesday 30 October 2018 09:43 
To: Virat Joshi <[email-masked]>; Urvika Chaudhary <[email-masked]> 
Cc: Brian Sexton <[email-masked]> 
Subject: FW: AUDIT RED FLAG TID-18223893 / Subject and process /Edivaldo Pereira 
Importance: High 

Hi, 

Please address this Redflag with the agent and let us know when it has been done. 

Kind regards 

Robert 

From: Eliza deSouza 
Sent: 22 October 2018 09:54 
To: Robert Cosgrove < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Maiwenn Gouthe < [ mailto:[email-masked] | [email-masked] ] >; Valentina Cante < [ mailto:[email-masked] | [email-masked] ] > 
Subject: AUDIT RED FLAG TID-18223893 / Subject and process /Edivaldo Pereira 
Importance: High 

Hi Robert, 

I have come across a red flag for this agent 

Synopsis: Agent did not re-categorise the subject. And did not follow the correct process for Ticketmaster Mobile Transfer. 

Please confirm within 48 hours that the agent has been coached. 

Thank you, 

Eliza