Subject: FW: AUDIT RED FLAG TID-18223893 / Subject and process /Edivaldo Pereira
From: Brian Sexton <[email-masked]>
To: Sagar Seth <[email-masked]>
Cc: Eliza deSouza <[email-masked]>, Urvika Chaudhary <[email-masked]>, Virat Joshi <[email-masked]>
Date: Tue, 30 Oct 2018 10:33:39 +0000

Hi Sagar,

Can you please review this?

Kind regards,
Brian

From: Robert Cosgrove
Sent: Tuesday 30 October 2018 09:43
To: Virat Joshi <[email-masked]>; Urvika Chaudhary <[email-masked]>
Cc: Brian Sexton <[email-masked]>
Subject: FW: AUDIT RED FLAG TID-18223893 / Subject and process /Edivaldo Pereira
Importance: High

Hi,

Please address this Redflag with the agent and let us know when it has been done.

Kind regards
Robert

From: Eliza deSouza
Sent: 22 October 2018 09:54
To: Robert Cosgrove <[email-masked]<mailto:[email-masked]>>
Cc: Maiwenn Gouthe <[email-masked]<mailto:[email-masked]>>; Valentina Cante <[email-masked]<mailto:[email-masked]>>
Subject: AUDIT RED FLAG TID-18223893 / Subject and process /Edivaldo Pereira
Importance: High

Hi Robert,

I have come across a red flag for this agent

Synopsis: Agent did not re-categorise the subject. And did not follow the correct process for Ticketmaster Mobile Transfer.

Please confirm within 48 hours that the agent has been coached.

Thank you,
Eliza