Subject: Re: AUDIT RED FLAG TID-18223893 / Subject and process /Edivaldo Pereira
From: Sagar Seth <[email-masked]>
To: Virat Joshi <[email-masked]>
Cc: robert cosgrove <[email-masked]>, Urvika Chaudhary <[email-masked]>, Eliza deSouza <[email-masked]>
Date: Tue, 30 Oct 2018 15:33:43 +0530 (IST)

Hi Virat 

This case has already been reviewed with Edivaldo and agent was advised to check the case history before taking any action. We have also replied to the email recevied from Brian and received a response from Eliza dated 25/10/2018. 

Regards 
Sagar 

From: "Virat Joshi" <[email-masked]> 
To: "Sagar Seth" <[email-masked]> 
Cc: "robert cosgrove" <[email-masked]>, "Urvika Chaudhary" <[email-masked]>, "Eliza deSouza" <[email-masked]> 
Sent: Tuesday, 30 October, 2018 15:22:00 
Subject: Fw: AUDIT RED FLAG TID-18223893 / Subject and process /Edivaldo Pereira 

Hi Sagar , 

Can you please provide feedback to Edivaldo , He has received a RED flag from quality. 

Kindly get this done today before day ends and revert back to the email thread. 

Regards 

Viraat 

From: Robert Cosgrove <[email-masked]> 
Sent: 30 October 2018 15:13 
To: Virat Joshi; Urvika Chaudhary 
Cc: Brian Sexton 
Subject: FW: AUDIT RED FLAG TID-18223893 / Subject and process /Edivaldo Pereira 

Hi, 

Please address this Redflag with the agent and let us know when it has been done. 

Kind regards 

Robert 

From: Eliza deSouza 
Sent: 22 October 2018 09:54 
To: Robert Cosgrove <[email-masked]> 
Cc: Maiwenn Gouthe <[email-masked]>; Valentina Cante <[email-masked]> 
Subject: AUDIT RED FLAG TID-18223893 / Subject and process /Edivaldo Pereira 
Importance: High 

Hi Robert, 

I have come across a red flag for this agent 

Synopsis: Agent did not re-categorise the subject. And did not follow the correct process for Ticketmaster Mobile Transfer. 

Please confirm within 48 hours that the agent has been coached. 

Thank you, 

Eliza