Subject: Re: AUDIT RED FLAG TID-17874891/ Subject / Marta Lignana
From: Worchuirin M <[email-masked]>
To: viraat <[email-masked]>
Cc: Robert Cosgrove <[email-masked]>, Brian Sexton <[email-masked]>, Eliza deSouza <[email-masked]>, Urvika Chaudhary <[email-masked]>
Date: Tue, 30 Oct 2018 15:32:17 +0530 (IST)

Hi Viraat, 

I have reviewed the case with Marta and advised to be more attentive and re categorise to correct subject before responding to customers. 

Kind Regards, 
M.Worchuirin 

From: "viraat" <[email-masked]> 
To: "Worchuirin" <[email-masked]> 
Cc: "Robert Cosgrove" <[email-masked]>, "Eliza deSouza" <[email-masked]>, "Urvika Chaudhary" <[email-masked]> 
Sent: Tuesday, 30 October, 2018 15:19:07 
Subject: Fw: AUDIT RED FLAG TID-17874891/ Subject / Marta Lignana 

Hi Mike, 

Marta has received a quality Flag , Can you please provide feedback to the agent and revert back to the email thread. Please do this before EOD. 

Thanks 

From: Robert Cosgrove <[email-masked]> 
Sent: 30 October 2018 15:13 
To: Virat Joshi; Urvika Chaudhary 
Subject: FW: AUDIT RED FLAG TID-17874891/ Subject / Marta Lignana 

Hi, 

Please address this Redflag with the agent and let us know when it has been done. 

Kind regards 

Robert 

From: Eliza deSouza 
Sent: 22 October 2018 11:14 
To: Robert Cosgrove <[email-masked]> 
Cc: Maiwenn Gouthe <[email-masked]>; Valentina Cante <[email-masked]> 
Subject: AUDIT RED FLAG TID-17874891/ Subject / Marta Lignana 
Importance: High 

Hi Robert, 

I have come across a red flag for this agent 

Synopsis: Agent did not re-categorise the subject. 

Please confirm within 48 hours that the agent has been coached. 

Thank you, 

Eliza