Subject: Fw: AUDIT RED FLAG TID-18223893 / Subject and process /Edivaldo Pereira
From: Virat Joshi <[email-masked]>
To: Sagar Seth <[email-masked]>
Cc: Robert Cosgrove <[email-masked]>, Urvika Chaudhary <[email-masked]>, Eliza deSouza <[email-masked]>
Date: Tue, 30 Oct 2018 09:52:00 +0000

Hi Sagar ,

Can you please provide feedback to Edivaldo , He has received a RED flag from quality.

Kindly get this done today before day ends and revert back to the email thread.

Regards

Viraat

________________________________
From: Robert Cosgrove <[email-masked]>
Sent: 30 October 2018 15:13
To: Virat Joshi; Urvika Chaudhary
Cc: Brian Sexton
Subject: FW: AUDIT RED FLAG TID-18223893 / Subject and process /Edivaldo Pereira

Hi,

Please address this Redflag with the agent and let us know when it has been done.

Kind regards

Robert

From: Eliza deSouza
Sent: 22 October 2018 09:54
To: Robert Cosgrove <[email-masked]>
Cc: Maiwenn Gouthe <[email-masked]>; Valentina Cante <[email-masked]>
Subject: AUDIT RED FLAG TID-18223893 / Subject and process /Edivaldo Pereira
Importance: High

Hi Robert,

I have come across a red flag for this agent

Synopsis: Agent did not re-categorise the subject. And did not follow the correct process for Ticketmaster Mobile Transfer.

Please confirm within 48 hours that the agent has been coached.

Thank you,

Eliza