Subject: Fw: AUDIT RED FLAG TID-17764820/ Subject /Thoms Mavula
From: Virat Joshi <[email-masked]>
To: Ashwinee Latchayya <[email-masked]>
Cc: Robert Cosgrove <[email-masked]>, Eliza deSouza <[email-masked]>, Urvika Chaudhary <[email-masked]>
Date: Tue, 30 Oct 2018 09:50:28 +0000

Hi Ashwinee,

Thom's has received a quality Flag. Can you please review the case with the agent and provide the feedback.

Kindly get this done today itself and revert back to the email thread.

Regards

Viraat

________________________________
From: Robert Cosgrove <[email-masked]>
Sent: 30 October 2018 15:13
To: Virat Joshi; Urvika Chaudhary
Subject: FW: AUDIT RED FLAG TID-17764820/ Subject /Thoms Mavula

Hi,

Please address this Redflag with the agent and let us know when it has been done.

Kind regards

Robert

From: Eliza deSouza
Sent: 22 October 2018 10:58
To: Robert Cosgrove <[email-masked]>
Cc: Maiwenn Gouthe <[email-masked]>; Valentina Cante <[email-masked]>
Subject: AUDIT RED FLAG TID-17764820/ Subject /Thoms Mavula
Importance: High

Hi Robert,

I have come across a red flag for this agent

Synopsis: Agent did not re-categorise the subject.

Please confirm within 48 hours that the agent has been coached.

Thank you,

Eliza