Subject: RE: CSL Error
From: Brian Sexton <[email-masked]>
To: Urvika Chaudhary <[email-masked]>, Robert Cosgrove <[email-masked]>
Cc: Virat Joshi <[email-masked]>, Saurabh Dadu <[email-masked]>
Date: Tue, 30 Oct 2018 09:23:24 +0000

Hi,

I’ve flagged this to IT, this time to unblock the accounts and reset the passwords.

Kind regards,
Brian

From: Urvika Chaudhary <[email-masked]>
Sent: Tuesday 30 October 2018 09:21
To: Brian Sexton <[email-masked]>; Robert Cosgrove <[email-masked]>
Cc: Virat Joshi <[email-masked]>; Saurabh Dadu <[email-masked]>
Subject: Re: CSL Error

Hi Brian/ Rob,

The following agents are still facing the CSL error. Please advise if we have any update on this.

Virottama Chopra- [email-masked]<mailto:[email-masked]> (DE)

David Mboyo- [email-masked]<mailto:[email-masked]> (FR)

Thanks!!
Urvika Chaudhary
Training Manager - viagogo
________________________________
Live Salesman
[email-masked]<mailto:[email-masked]>
www.livesalesman.com<https://protect-eu.mimecast.com/s/0rr9C6X7DTrJXEwUpdeHb>

________________________________
From: "Urvika Chaudhary" <[email-masked]<mailto:[email-masked]>>
To: "viraat" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, 29 October, 2018 18:03:18
Subject: Re: CSL Error

Hi Viraat,

Please follow this up

Urvika Chaudhary
Training Manager - viagogo
________________________________
Live Salesman
[email-masked]<mailto:[email-masked]>
www.livesalesman.com<https://protect-eu.mimecast.com/s/0rr9C6X7DTrJXEwUpdeHb>

________________________________
From: "Brian Sexton" <[email-masked]<mailto:[email-masked]>>
To: "Sinead Bartley" <[email-masked]<mailto:[email-masked]>>, "Urvika Chaudhary" <[email-masked]<mailto:[email-masked]>>
Cc: "viraat" <[email-masked]<mailto:[email-masked]>>, "bridgette kenny" <[email-masked]<mailto:[email-masked]>>, "Robert Cosgrove" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, 23 October, 2018 21:49:36
Subject: RE: CSL Error

Hi,

Yeah I don’t think their credentials were created correctly, so I flagged this with IT a while ago, waiting on a response.

Kind regards,
Brian

From: Sinead Bartley
Sent: Tuesday 23 October 2018 09:31
To: Urvika Chaudhary <[email-masked]<mailto:[email-masked]>>; Brian Sexton <[email-masked]<mailto:[email-masked]>>
Cc: Virat Joshi <[email-masked]<mailto:[email-masked]>>; Bridgette Kenny <[email-masked]<mailto:[email-masked]>>; Robert Cosgrove <[email-masked]<mailto:[email-masked]>>
Subject: RE: CSL Error
Importance: High

Hi Urvika,

Adding Brian who might be able to help here.

Kind regards,

Sinéad.

From: Urvika Chaudhary <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday 23 October 2018 06:57
To: Robert Cosgrove <[email-masked]<mailto:[email-masked]>>; Sinead Bartley <[email-masked]<mailto:[email-masked]>>
Cc: Virat Joshi <[email-masked]<mailto:[email-masked]>>; Bridgette Kenny <[email-masked]<mailto:[email-masked]>>
Subject: Re: CSL Error

Hi Rob/ Sinead,

Can we add the following agents to the AMT please.

Virottama Chopra- [email-masked]<mailto:[email-masked]> (DE)
David Mboyo- [email-masked]<mailto:[email-masked]> (FR)

Urvika Chaudhary
Training Manager - viagogo
________________________________
Live Salesman
[email-masked]<mailto:[email-masked]>
www.livesalesman.com<https://protect-eu.mimecast.com/s/0rr9C6X7DTrJXEwUpdeHb>

________________________________
From: "bridgette kenny" <[email-masked]<mailto:[email-masked]>>
To: "Urvika Chaudhary" <[email-masked]<mailto:[email-masked]>>, "Robert Cosgrove" <[email-masked]<mailto:[email-masked]>>
Cc: "viraat" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, 22 October, 2018 15:01:43
Subject: RE: CSL Error

@Robert Cosgrove<mailto:[email-masked]> – can you add these agents to the AMT please?

From: Urvika Chaudhary [mailto:[email-masked]]
Sent: Monday 22 October 2018 07:23
To: Bridgette Kenny <[email-masked]<mailto:[email-masked]>>
Cc: Virat Joshi <[email-masked]<mailto:[email-masked]>>
Subject: CSL Error

Hi Bridgette,

With reference to the agents facing an error accessing the CSL tool, please find below the name of the agents along with their email ids to add them to the queue.

Virottama Chopra- [email-masked]<mailto:[email-masked]> (DE)
David Mboyo- [email-masked]<mailto:[email-masked]> (FR)

Please let me know if you need further assistance on this.

Urvika Chaudhary
Training Manager - viagogo
________________________________
Live Salesman
[email-masked]<mailto:[email-masked]>
www.livesalesman.com<https://protect-eu.mimecast.com/s/0rr9C6X7DTrJXEwUpdeHb>