Subject: RE: Test Results - Dimandja Diesho - Second Attempt
From: Jana Garbe <[email-masked]>
To: Robert Cosgrove <[email-masked]>, Maiwenn Gouthe <[email-masked]>, Urvika Chaudhary <[email-masked]>
Cc: Brian Sexton <[email-masked]>
Date: Mon, 29 Oct 2018 14:22:28 +0000

+ Urvika

From: Jana Garbe
Sent: 29 October 2018 13:25
To: Robert Cosgrove <[email-masked]>; Maiwenn Gouthe <[email-masked]>
Cc: Brian Sexton <[email-masked]>
Subject: Test Results - Dimandja Diesho - Second Attempt
Importance: High

Hi Robert and Maiwenn,

Please see the results of the agent below:

India

Training_India

D. Diesho

7.5

4.5

5

6

23

57.00%

Notes:

  *   The investigations were very scarce and sometimes did not match the case - ie. In Scenario II the MSBD and the tracking was not checked which are essential to any delivery issue. With regard to Scenario III, again the listing notes were not checked.
  *   Due to the invesitgations in three out of four scenarios not the correct resolution was found.

I would be hesitant to give the agent another chance here, as in the second attempt an improvement cannot be seen - the mistakes are similar to the first failed attempt.

Thanks,

Jana Garbe
Training & Quality
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