Subject: Re: AUDIT RED FLAG TID-18517455/ Subject /Nathan Mbwata
From: Ashwinee Latchayya <[email-masked]>
To: Brian Sexton <[email-masked]>
Cc: Eliza deSouza <[email-masked]>, Urvika Chaudhary <[email-masked]>
Date: Mon, 29 Oct 2018 17:32:44 +0530 (IST)

Hi Brian, 

I've reviewed this case and has coached Nathan in regards to this issue. 

Kind Regards, 
Ashwinee 

From: "Brian Sexton" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Cc: "Eliza deSouza" <[email-masked]>, "Urvika Chaudhary" <[email-masked]> 
Sent: Monday, 29 October, 2018 00:07:49 
Subject: FW: AUDIT RED FLAG TID-18517455/ Subject /Nathan Mbwata 

Hi Ashwinee, 

Could you please review this red flag with Nathan and provide confirmation that the coaching session has been done by midday tomorrow? 

Kind regards, 

Brian 

From: Eliza deSouza 
Sent: Friday 26 October 2018 13:09 
To: Brian Sexton <[email-masked]> 
Cc: Maiwenn Gouthe <[email-masked]>; Valentina Cante <[email-masked]> 
Subject: AUDIT RED FLAG TID-18517455/ Subject /Nathan Mbwata 
Importance: High 

Hi Brian, 

I have come across a red flag for this agent 

Synopsis: Agent did not re-categorise the subject. 

Please confirm within 48 hours that the agent has been coached. 

Thank you, 

Eliza