Subject: Re: AUDIT RED FLAG TID-18123414/ Process and ownership/ Hemant Chahar
From: Viney Stan <[email-masked]>
To: viraat <[email-masked]>
Cc: Urvika Chaudhary <[email-masked]>, brian sexton <[email-masked]>, Eliza deSouza <[email-masked]>
Date: Mon, 29 Oct 2018 16:59:07 +0530 (IST)

Hi Virat, 

This has been discussed with the agent. Agent has been provided feedback on the same. 

Agent here was under impression as payment has now been made than there is no need to send the email as query has been resolved. 

Informed agent it is always necessary to reply to the seller whenever there is query and it is also necessary to keep the customer updated about the status of the his/ her query. 

Kind regards, 
Viney Stan 

From: "viraat" <[email-masked]> 
To: "Viney Stan" <[email-masked]> 
Cc: "Urvika Chaudhary" <[email-masked]>, "brian sexton" <[email-masked]>, "Eliza deSouza" <[email-masked]> 
Sent: Thursday, 25 October, 2018 12:29:37 
Subject: Re: AUDIT RED FLAG TID-18123414/ Process and ownership/ Hemant Chahar 

Hi , 

Thanks - Please let us know - Once this is done. 

From: Viney Stan <[email-masked]> 
Sent: 25 October 2018 12:28:27 
To: Virat Joshi 
Cc: Urvika Chaudhary; brian sexton; Eliza deSouza 
Subject: Re: AUDIT RED FLAG TID-18123414/ Process and ownership/ Hemant Chahar 
Hi Virat, 

The agent here is on OFF today. Will review the case with him once he is back. 

Kind regards, 
Viney Stan 

From: "viraat" <[email-masked]> 
To: "Viney Stan" <[email-masked]> 
Cc: "Urvika Chaudhary" <[email-masked]>, "brian sexton" <[email-masked]>, "Eliza deSouza" <[email-masked]> 
Sent: Thursday, 25 October, 2018 11:47:19 
Subject: Fw: AUDIT RED FLAG TID-18123414/ Process and ownership/ Hemant Chahar 

Hi Viney , 

Can you please provide feedback to the agent. He has received a RED Flag for process & ownership. Please respond back on this email thread once done. 

Kindly address this at the earliest. 

Thanks 

From: Brian Sexton <[email-masked]> 
Sent: 24 October 2018 22:25 
To: Virat Joshi 
Cc: Eliza deSouza 
Subject: FW: AUDIT RED FLAG TID-18123414/ Process and ownership/ Hemant Chahar 

[ mailto:[email-masked] | @Virat Joshi ] – complete? 

From: Eliza deSouza 
Sent: Wednesday 24 October 2018 17:54 
To: Brian Sexton <[email-masked]> 
Subject: Re: AUDIT RED FLAG TID-18123414/ Process and ownership/ Hemant Chahar 

+ [ mailto:[email-masked] | 
@Brian Sexton ] 

From: Eliza deSouza 
Sent: 18 October 2018 09:11:20 
To: Robert Cosgrove 
Cc: Maiwenn Gouthe; Valentina Cante 
Subject: AUDIT RED FLAG TID-18123414/ Process and ownership/ Hemant Chahar 

Hi Robert, 

I have come across a red flag for this agent 

Synopsis: 

Process: Agent should ask seller for a proof that tickets were sent to the buyer. 

Ownership: 12/10/18 06:06 Should have informed the seller that payment was processed before wrapping up the case. 

Please confirm within 48 hours that the agent has been coached. 

Thank you, 

Eliza