Subject: Re: AUDIT RED FLAG TID-18494655/ Content and ownership/Saurabh Agarwal
From: Viney Stan <[email-masked]>
To: brian sexton <[email-masked]>
Cc: Eliza deSouza <[email-masked]>, Urvika Chaudhary <[email-masked]>
Date: Mon, 29 Oct 2018 16:28:58 +0530 (IST)

Hi Brian, 

The agent here is on OFF today. Will review the case with him once he is back. 

Kind regards, 
Viney Stan 

From: "brian sexton" <[email-masked]> 
To: "Viney Stan" <[email-masked]> 
Cc: "Eliza deSouza" <[email-masked]>, "Urvika Chaudhary" <[email-masked]> 
Sent: Monday, 29 October, 2018 00:13:34 
Subject: FW: AUDIT RED FLAG TID-18494655/ Content and ownership/Saurabh Agarwal 

Hi Viney, 

Could you please review this red flag and confirm the coaching session has been done by midday tomorrow. 

Kind regards, 

Brian 

From: Eliza deSouza 
Sent: Friday 26 October 2018 15:34 
To: Brian Sexton <[email-masked]> 
Cc: Maiwenn Gouthe <[email-masked]>; Valentina Cante <[email-masked]> 
Subject: AUDIT RED FLAG TID-18494655/ Content and ownership/Saurabh Agarwal 
Importance: High 

Hi Brian, 

I have come across a red flag for this agent 

Synopsis: The content of email was not related to the query and the agent did not take ownership of the case. 

Please confirm within 48 hours that the agent has been coached. 

Thank you, 

Eliza