Subject: Re: AUDIT RED FLAG TID-18346064/ Subject/Mutomb Arnold
From: Worchuirin M <[email-masked]>
To: Brian Sexton <[email-masked]>
Cc: Eliza deSouza <[email-masked]>, Urvika Chaudhary <[email-masked]>
Date: Mon, 29 Oct 2018 16:06:39 +0530 (IST)

Hi Brian, 

I have reviewed the case with Arnold and advised to be more attentive and to re categorise the subject according to the query before responding to customer. 

Thank you for your attention to this matter. 

Kind Regards, 
M.Worchuirin 

From: "Brian Sexton" <[email-masked]> 
To: "Worchuirin" <[email-masked]> 
Cc: "Eliza deSouza" <[email-masked]>, "Urvika Chaudhary" <[email-masked]> 
Sent: Monday, 29 October, 2018 00:16:15 
Subject: FW: AUDIT RED FLAG TID-18346064/ Subject/Mutomb Arnold 

Hi Mike, 

Could you please review this red flag with Arnold and provide confirmation that the coaching session has been done by midday tomorrow. 

Kind regards, 

Brian 

From: Eliza deSouza 
Sent: Friday 26 October 2018 10:17 
To: Brian Sexton <[email-masked]> 
Cc: Maiwenn Gouthe <[email-masked]>; Valentina Cante <[email-masked]> 
Subject: AUDIT RED FLAG TID-18346064/ Subject/Mutomb Arnold 
Importance: High 

Hi Brian, 

I have come across a red flag for this agent 

Synopsis: Agent did not re-categorise the subject. 

Please confirm within 48 hours that the agent has been coached. 

Thank you, 

Eliza