Subject: RE: (TID: 17410957, Broker SG {APAC}, Enrique Iglesias, 09/11/2018, Seller support escalation)
From: Remi Tsai <[email-masked]>
To: India SS Escalations <[email-masked]>, Sinead Bartley <[email-masked]>
Cc: Urvika Chaudhary <[email-masked]>, Aditi Bhadoria <[email-masked]>, Kritika Mirchandani <[email-masked]>
Date: Mon, 29 Oct 2018 09:49:13 +0000

Hi Sinead,

Seller re-uploaded e tix and fulfilled correctly.

Best Regards,

Remi

________________________________
寄件者: Remi Tsai
寄件日期: 2018年10月24日 下午 05:47:09
收件者: India SS Escalations; Sinead Bartley
副本: Urvika Chaudhary; Aditi Bhadoria; Kritika Mirchandani
主旨: RE: (TID: 17410957, Broker SG {APAC}, Enrique Iglesias, 09/11/2018, Seller support escalation)

Hi Sinead,

seller admitted he uploaded a mobile tix, he will provide a barcode e-tix to replace the mobile tix,

given seller DL 26/9, 9 am (GMT+1), 4 pm our time to fulfill correctly.

Best Regards,

Remi

________________________________
寄件者: Remi Tsai
寄件日期: 2018年10月23日 下午 05:48:23
收件者: India SS Escalations; Sinead Bartley
副本: Urvika Chaudhary; Aditi Bhadoria; Kritika Mirchandani
主旨: RE: (TID: 17410957, Broker SG {APAC}, Enrique Iglesias, 09/11/2018, Seller support escalation)

Hi Sinead,

I have set a 24 hr deadline for the seller to provide or explain what's going on with the third tix.

Best Regards,

Remi

________________________________
寄件者: India SS Escalations
寄件日期: 2018年10月22日 上午 10:25:33
收件者: Sinead Bartley; Remi Tsai
副本: Urvika Chaudhary; Aditi Bhadoria; Kritika Mirchandani
主旨: Re: (TID: 17410957, Broker SG {APAC}, Enrique Iglesias, 09/11/2018, Seller support escalation)

Assigned to Remi.

Thanks,

David

________________________________
From: Sinead Bartley
Sent: Saturday, October 20, 2018 10:53:51 AM
To: India SS Escalations
Cc: Urvika Chaudhary; Aditi Bhadoria; Kritika Mirchandani
Subject: RE: (TID: 17410957, Broker SG {APAC}, Enrique Iglesias, 09/11/2018, Seller support escalation)

Hi all,

Ones of the ticket seems to be a sreenshot of  QR code, can we please investigate with the seller?

Kind regards,

Sinéad.

From: Kritika Mirchandani <[email-masked]>
Sent: Saturday 20 October 2018 08:56
To: Sinead Bartley <[email-masked]>
Cc: Urvika Chaudhary <[email-masked]>; Aditi Bhadoria <[email-masked]>
Subject: (TID: 17410957, Broker SG {APAC}, Enrique Iglesias, 09/11/2018, Seller support escalation)

Hi Sinead,

With reference to TID: 17410957, buyer purchased 3 e-tickets but received only 2 tickets, the third upload is not correct.

Can you please confirm with the seller if he can provide the third e-ticket?

Thank you for your consideration.

Kind Regards
Kritika Mirchandani

________________________________

From: "Aditi Bhadoria" <[email-masked]<mailto:[email-masked]>>
To: "Kritika Mirchandani" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, 20 October, 2018 13:05:19
Subject: 17410957, Broker SG {APAC}, Enrique Iglesias, 09/11/2018, Buyer received incorrect number of tickets

Hi Kritika,

In this case buyer purchased 3 e-tickets but received 2 e-tickets. I have attached screenshot of e-tickets received by buyer.

Can you please confirm with broker if they can provide remaining e-ticket also?

Regards

Aditi