Subject: Re: AUDIT RED FLAG TID-18358707/ Subject/ Surwain Ujain
From: Anurag Pradhan <[email-masked]>
To: Brian Sexton <[email-masked]>
Cc: Urvika Chaudhary <[email-masked]>
Date: Sat, 27 Oct 2018 06:47:36 +0530 (IST)

Hi Brian, 

I have spoken to Surwain and explained the importance of changing/updating the Subject line on every case. Further advised to always check the subject line and match with the query before answering. He has informed he understands and ensures this will not be repeated. 

Regards 

Anurag. 

From: "Brian Sexton" <[email-masked]> 
To: "Anurag Pradhan" <[email-masked]>, "Urvika Chaudhary" <[email-masked]> 
Cc: "Eliza deSouza" <[email-masked]> 
Sent: Wednesday, October 24, 2018 10:28:10 PM 
Subject: FW: AUDIT RED FLAG TID-18358707/ Subject/ Surwain Ujain 

Hi, 

Could you please review this case and confirm that the coaching session has been complete by EOD tomorrow? 

Kind regards, 

Brian 

From: Eliza deSouza 
Sent: Wednesday 24 October 2018 17:56 
To: Brian Sexton <[email-masked]> 
Subject: Re: AUDIT RED FLAG TID-18358707/ Subject/ Surwain Ujain 

+ [ mailto:[email-masked] | 
@Brian Sexton ] 

From: Eliza deSouza 
Sent: 19 October 2018 11:19:51 
To: Robert Cosgrove 
Cc: Maiwenn Gouthe; Valentina Cante 
Subject: AUDIT RED FLAG TID-18358707/ Subject/ Surwain Ujain 

Hi Robert, 

I have come across a red flag for this agent 

Synopsis: Agent did not re-categorised the subject. 

Please confirm within 48 hours that the agent has been coached. 

Thank you, 

Eliza