Subject: Re: AUDIT RED FLAG TID-15584787/ Language/Anshul Khandelwal
From: Charanjit Singh Sandhu <[email-masked]>
To: Brian Sexton <[email-masked]>
Cc: Urvika Chaudhary <[email-masked]>, Eliza deSouza <[email-masked]>
Date: Fri, 26 Oct 2018 16:02:17 +0530 (IST)

Hi Brian, 

I have reviewed this case with Anshul and instructed him to follow the correct process when he is getting cases other than english language. 

Anshul has ensured me that he will be more careful in future. 

Thanks & Regards, 
Charanjit 

From: "Charanjit Singh" <[email-masked]> 
To: "Brian Sexton" <[email-masked]> 
Cc: "Urvika Chaudhary" <[email-masked]>, "Eliza deSouza" <[email-masked]> 
Sent: Wednesday, 24 October, 2018 11:43:09 
Subject: Re: AUDIT RED FLAG TID-15584787/ Language/Anshul Khandelwal 

Hi Brian, 

Anshul has an OFF today and tomorrow. He will be back to office on 26/Oct/18. As soon as he is back to office I will review with him and provide the feedback. 

Thanks & Regards, 
Charanjit 

From: "Brian Sexton" <[email-masked]> 
To: "Charanjit Singh" <[email-masked]>, "Urvika Chaudhary" <[email-masked]> 
Cc: "Eliza deSouza" <[email-masked]> 
Sent: Tuesday, 23 October, 2018 21:37:44 
Subject: FW: AUDIT RED FLAG TID-15584787/ Language/Anshul Khandelwal 

Hi Charanjit, Urvika, 

Can you please review this and confirm once the coaching session has been done by midday tomorrow. 

Kind regards, 

Brian 

From: Eliza deSouza 
Sent: Tuesday 23 October 2018 12:54 
To: Brian Sexton <[email-masked]> 
Cc: Maiwenn Gouthe <[email-masked]>; Valentina Cante <[email-masked]> 
Subject: AUDIT RED FLAG TID-15584787/ Language/Anshul Khandelwal 
Importance: High 

Hi Brian, 

I have come across a red flag for this agent 

Synopsis: Agent did not re-categorise the language. 

Please confirm within 48 hours that the agent has been coached. 

Thank you, 

Eliza