Subject: Re: EUROPE 18273126 / broker DE Europe / Fat Freddy’s Drop / 23/10/2018 20:00 / wrong quantity
From: Agnieszka Rodak <[email-masked]>
To: India SS Escalations <[email-masked]>, Bridgette Kenny <[email-masked]>, Ashwinee Latchayya <[email-masked]>
Cc: Urvika Chaudhary <[email-masked]>, Sagorika Ray <[email-masked]>
Date: Thu, 25 Oct 2018 17:00:15 +0000

Hi all,

the seller was emailed on 23/10 but did not replay until today.

He is also n/a on the phone.

regards

Ag.

________________________________
From: India SS Escalations
Sent: Tuesday 23 October 2018 13:46:18
To: Bridgette Kenny; Ashwinee Latchayya; India SS Escalations; Agnieszka Rodak
Cc: Urvika Chaudhary; Sagorika Ray
Subject: RE: EUROPE 18273126 / broker DE Europe / Fat Freddy’s Drop / 23/10/2018 20:00 / wrong quantity

@Agnieszka Rodak<mailto:[email-masked]>

Regards,

Artur

From: Bridgette Kenny
Sent: 22 October 2018 16:12
To: Ashwinee Latchayya <[email-masked]>; India SS Escalations <[email-masked]>
Cc: Urvika Chaudhary <[email-masked]>; Sagorika Ray <[email-masked]>
Subject: EUROPE 18273126 / broker DE Europe / Fat Freddy’s Drop / 23/10/2018 20:00 / wrong quantity
Importance: High

@India SS Escalations<mailto:[email-masked]> – DE broker [email-masked]<mailto:[email-masked]> was contacted here to see if they can provide the 2 outstanding tickets but no response.  Can you guys chase the seller for an update please?

From: Ashwinee Latchayya [mailto:[email-masked]]
Sent: Monday 22 October 2018 11:27
To: Bridgette Kenny <[email-masked]<mailto:[email-masked]>>
Cc: Urvika Chaudhary <[email-masked]<mailto:[email-masked]>>; Sagorika Ray <[email-masked]<mailto:[email-masked]>>
Subject: 18273126 / broker DE Europe / Fat Freddy’s Drop / 23/10/2018 20:00 / wrong quantity

Hi Bridgette,

With reference to the above TID, the buyer has purchased 8 tickets and have received 6. The buyer has also provided proof.

The seller was asked to provide proof of purchase.

Can SS team investigate this issue as event is in less than 36 hours.

Kind Regards,

Ashwinee

________________________________

From: "Sagorika Ray" <[email-masked]<mailto:[email-masked]>>
To: "Ashwinee Latchayya" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, 22 October, 2018 15:24:20
Subject: 18273126 / broker DE Europe / Fat Freddy’s Drop / 23/10/2018 20:00 / wrong quantity

Hi Ashwinee,

In this case buyer is claiming that he ordered 8 tickets but received only 6 tickets and has provided proof as well. I have checked proof and case history - seller was informed regarding the scenario and was asked to provide proof of purchase. The event is in 1 day and 8 hours.

Could you please contact SS for asking seller if he had shipped all tickets?

Kind Regards,

Sagorika