Subject: FW: AUDIT RED FLAG TID-17976959/ Process /Fahmina Hussain
From: Brian Sexton <[email-masked]>
To: Charanjit Singh Sandhu <[email-masked]>, Urvika Chaudhary <[email-masked]>
Date: Thu, 25 Oct 2018 15:06:40 +0000

Hi Charanjit,

Can you please review this red flag with Fahmina and confirm the coaching session is done by EOD tomorrow?

Kind regards,
Brian

From: Eliza deSouza
Sent: Thursday 25 October 2018 14:45
To: Brian Sexton <[email-masked]>
Cc: Maiwenn Gouthe <[email-masked]>; Valentina Cante <[email-masked]>
Subject: AUDIT RED FLAG TID-17976959/ Process /Fahmina Hussain
Importance: High

Hi Brian,

I have come across a red flag for this agent

Synopsis: Agent did not re-categorise the subject, and the content of email was not related to the query.

Please confirm within 48 hours that the agent has been coached.

Thank you,
Eliza