Subject: Re: AUDIT RED FLAG TID-17764820/ Subject /Thoms Mavula
From: Eliza deSouza <[email-masked]>
To: Ashwinee Latchayya <[email-masked]>, Brian Sexton <[email-masked]>
Cc: Urvika Chaudhary <[email-masked]>
Date: Thu, 25 Oct 2018 08:34:53 +0000

Hello,

Thank you for letting me know.

Kind Regards,
Eliza
________________________________
From: Ashwinee Latchayya <[email-masked]>
Sent: 25 October 2018 09:13:40
To: Brian Sexton
Cc: Urvika Chaudhary; Eliza deSouza
Subject: Re: AUDIT RED FLAG TID-17764820/ Subject /Thoms Mavula

Hi Brian,

I've reviewed this case with Thoms and have shared feedback.

He will be more attentive henceforth.

Kind Regards,
Ashwinee

________________________________
From: "Brian Sexton" <[email-masked]>
To: "Ashwinee Latchayya" <[email-masked]>, "Urvika Chaudhary" <[email-masked]>
Cc: "Eliza deSouza" <[email-masked]>
Sent: Wednesday, 24 October, 2018 22:30:43
Subject: FW: AUDIT RED FLAG TID-17764820/ Subject /Thoms Mavula

Hi,

Could you please review this case and confirm that the coaching session has been complete by EOD tomorrow?

Kind regards,

Brian

From: Eliza deSouza
Sent: Wednesday 24 October 2018 17:59
To: Brian Sexton <[email-masked]>
Subject: Re: AUDIT RED FLAG TID-17764820/ Subject /Thoms Mavula

+ @Brian Sexton<mailto:[email-masked]>

________________________________

From: Eliza deSouza
Sent: 22 October 2018 10:58:09
To: Robert Cosgrove
Cc: Maiwenn Gouthe; Valentina Cante
Subject: AUDIT RED FLAG TID-17764820/ Subject /Thoms Mavula

Hi Robert,

I have come across a red flag for this agent

Synopsis: Agent did not re-categorise the subject.

Please confirm within 48 hours that the agent has been coached.

Thank you,

Eliza