Subject: Re: AUDIT RED FLAG TID-18333218/ Process/ Vipin Rawat
From: Worchuirin M <[email-masked]>
To: Brian Sexton <[email-masked]>
Cc: viraat <[email-masked]>, Eliza deSouza <[email-masked]>, Urvika Chaudhary <[email-masked]>
Date: Thu, 25 Oct 2018 13:10:11 +0530 (IST)

Hi Brian, 

I have reviewed the case with Vipin. 

Buyer here reported RAG and provided proof of only payment receipt and the tickets purchased from us. Documents are attached for your reference. 

Vipin was attempting to call the buyer and at the same time asked for the valid proof of RAG. 

Case was on his follow up till 15/10/2018 and buyer provided the correct phone number,But case was disappeared from his follow up as another agent received and wrap up the case. 

According to RAG process we are not suppose to escalate to payments until agents successfully call and discuss the issue with the buyer. 

Can you please review this case as the agent was following the RAG process diligently. 

Thank you for your attention to this matter. 

Kind Regards, 
M.Worchuirin 

From: "viraat" <[email-masked]> 
To: "Worchuirin" <[email-masked]> 
Cc: "Brian Sexton" <[email-masked]>, "Eliza deSouza" <[email-masked]>, "Urvika Chaudhary" <[email-masked]> 
Sent: Thursday, 25 October, 2018 12:07:58 
Subject: Fw: AUDIT RED FLAG TID-18333218/ Process/ Vipin Rawat 

HI Mike, 

Vipin has received a red flag . Can you please review the case and provide feedback to the agent. Please revert back to this email thread once done. 

Thanks 

From: Brian Sexton <[email-masked]> 
Sent: 24 October 2018 22:25 
To: Virat Joshi 
Cc: Eliza deSouza 
Subject: FW: AUDIT RED FLAG TID-18333218/ Process/ Vipin Rawat 

[ mailto:[email-masked] | @Virat Joshi ] – coaching session complete? 

From: Eliza deSouza 
Sent: Wednesday 24 October 2018 17:53 
To: Brian Sexton <[email-masked]> 
Subject: Re: AUDIT RED FLAG TID-18333218/ Process/ Vipin Rawat 

+ [ mailto:[email-masked] | @Brian Sexton ] 

From: Eliza deSouza 
Sent: 17 October 2018 13:51:53 
To: Robert Cosgrove 
Cc: Maiwenn Gouthe; Valentina Cante 
Subject: AUDIT RED FLAG TID-18333218/ Process/ Vipin Rawat 

Hi Robert, 

I have come across a red flag for this agent 

Synopsis: Agent did not follow the correct RAG process, since proof was already provided. 

Please confirm within 48 hours that the agent has been coached. 

Thank you, 

Eliza