Subject: Re: AUDIT RED FLAG TID-h/ Process/ Rosette Modiri
From: Worchuirin M <[email-masked]>
To: Brian Sexton <[email-masked]>
Cc: Urvika Chaudhary <[email-masked]>, viraat <[email-masked]>, Eliza deSouza <[email-masked]>
Date: Thu, 25 Oct 2018 12:30:34 +0530 (IST)

Hi Brian, 

I have reviewed this case with Rosette. 

Buyer here called and explained that organiser took their tickets purchased from us and issued new tickets without any extra charges. 

We did not consider this as RAG and offered only voucher for the inconveniences as the buyer attended the event without any extra cost. 

We will ensure to apply RAG process for similar issue henceforth. 

Thank you for your time and consideration in this matter. 

Kind Regards, 
M.Worchuirin 

From: "Brian Sexton" <[email-masked]> 
To: "Worchuirin" <[email-masked]>, "Urvika Chaudhary" <[email-masked]> 
Cc: "Eliza deSouza" <[email-masked]> 
Sent: Wednesday, 24 October, 2018 22:27:36 
Subject: FW: AUDIT RED FLAG TID-17947392/ Process/ Rosette Modiri 

Hi, 

Could you please review this case and confirm that the coaching session has been complete by EOD tomorrow? 

Kind regards, 

Brian 

From: Eliza deSouza 
Sent: Wednesday 24 October 2018 17:55 
To: Brian Sexton <[email-masked]> 
Subject: Re: AUDIT RED FLAG TID-17947392/ Process/ Rosette Modiri 

+ [ mailto:[email-masked] | @Brian Sexton ] 

From: Eliza deSouza 
Sent: 18 October 2018 14:00:09 
To: Robert Cosgrove 
Cc: Maiwenn Gouthe; Valentina Cante 
Subject: AUDIT RED FLAG TID-17947392/ Process/ Rosette Modiri 

Hi Robert, 

I have come across a red flag for this agent 

Synopsis: Agent did not follow the correct RAG process. 

After confirming the RAG was genuine, agent should escalate to payment team for full refund + 50% voucher. 

Please confirm within 48 hours that the agent has been coached. 

Thank you, 

Eliza