Subject: Re: AUDIT RED FLAG TID-18123414/ Process and ownership/ Hemant Chahar
From: Viney Stan <[email-masked]>
To: viraat <[email-masked]>
Cc: Urvika Chaudhary <[email-masked]>, brian sexton <[email-masked]>, Eliza deSouza <[email-masked]>
Date: Thu, 25 Oct 2018 12:28:27 +0530 (IST)

Hi Virat, 

The agent here is on OFF today. Will review the case with him once he is back. 

Kind regards, 
Viney Stan 

From: "viraat" <[email-masked]> 
To: "Viney Stan" <[email-masked]> 
Cc: "Urvika Chaudhary" <[email-masked]>, "brian sexton" <[email-masked]>, "Eliza deSouza" <[email-masked]> 
Sent: Thursday, 25 October, 2018 11:47:19 
Subject: Fw: AUDIT RED FLAG TID-18123414/ Process and ownership/ Hemant Chahar 

Hi Viney , 

Can you please provide feedback to the agent. He has received a RED Flag for process & ownership. Please respond back on this email thread once done. 

Kindly address this at the earliest. 

Thanks 

From: Brian Sexton <[email-masked]> 
Sent: 24 October 2018 22:25 
To: Virat Joshi 
Cc: Eliza deSouza 
Subject: FW: AUDIT RED FLAG TID-18123414/ Process and ownership/ Hemant Chahar 

[ mailto:[email-masked] | @Virat Joshi ] – complete? 

From: Eliza deSouza 
Sent: Wednesday 24 October 2018 17:54 
To: Brian Sexton <[email-masked]> 
Subject: Re: AUDIT RED FLAG TID-18123414/ Process and ownership/ Hemant Chahar 

+ [ mailto:[email-masked] | 
@Brian Sexton ] 

From: Eliza deSouza 
Sent: 18 October 2018 09:11:20 
To: Robert Cosgrove 
Cc: Maiwenn Gouthe; Valentina Cante 
Subject: AUDIT RED FLAG TID-18123414/ Process and ownership/ Hemant Chahar 

Hi Robert, 

I have come across a red flag for this agent 

Synopsis: 

Process: Agent should ask seller for a proof that tickets were sent to the buyer. 

Ownership: 12/10/18 06:06 Should have informed the seller that payment was processed before wrapping up the case. 

Please confirm within 48 hours that the agent has been coached. 

Thank you, 

Eliza