Subject: Re: AUDIT RED FLAG TID-17307314/ Subject / Pratibha Rawat
From: Viney Stan <[email-masked]>
To: viraat <[email-masked]>
Cc: Urvika Chaudhary <[email-masked]>, brian sexton <[email-masked]>, Eliza deSouza <[email-masked]>
Date: Thu, 25 Oct 2018 12:07:32 +0530 (IST)

Hi Virat, 

This has been addressed. 
Agent has been advised on this. 
The agent has been informed about the importance of re categorising into a correct subject line. 

Kind regards, 
Viney Stan 

From: "viraat" <[email-masked]> 
To: "Viney Stan" <[email-masked]> 
Cc: "Urvika Chaudhary" <[email-masked]>, "brian sexton" <[email-masked]>, "Eliza deSouza" <[email-masked]> 
Sent: Thursday, 25 October, 2018 11:49:52 
Subject: Fw: AUDIT RED FLAG TID-17307314/ Subject / Pratibha Rawat 

Hi Viney, 

Agent Pratibha has received a RED Flag . Can you please review this case and provide feedback to the agent. Once done please revert back to this email thread. 

Kindly provide feedback at the earliest. 

Thanks 

From: Brian Sexton <[email-masked]> 
Sent: 24 October 2018 22:25 
To: Virat Joshi 
Cc: Eliza deSouza 
Subject: FW: AUDIT RED FLAG TID-17307314/ Subject / Pratibha Rawat 

[ mailto:[email-masked] | @Virat Joshi ] – coaching session complete? 

From: Eliza deSouza 
Sent: Wednesday 24 October 2018 17:53 
To: Brian Sexton <[email-masked]> 
Subject: Re: AUDIT RED FLAG TID-17307314/ Subject / Pratibha Rawat 

+ [ mailto:[email-masked] | 
@Brian Sexton ] 

From: Eliza deSouza 
Sent: 17 October 2018 14:14:55 
To: Robert Cosgrove 
Cc: Maiwenn Gouthe; Valentina Cante 
Subject: AUDIT RED FLAG TID-17307314/ Subject / Pratibha Rawat 

Hi Robert, 

I have come across a red flag for this agent 

Synopsis: Agent did not re-categorise the subject. 

Please confirm within 48 hours that the agent has been coached. 

Thank you, 

Eliza